Customer Satisfaction Survey

We at Labcare Service are committed to continuous improvement through consultation with our customers. If you have recently had a visit from one of our Technical Team we would welcome your input and ask that you complete our brief survey form below. Please indicate by selecting the appropriate number where 1 is Poor or Low and 5 is Outstanding or High.

To ensure we can fully evaluate your views we ask that you add the Labcare service job number into the appropriate box at the end of the survey.

Also, from time to time we may contact you direct and request that participate in our survey.

Thank you in advance, we really do appreciate it.

Making contact to arrange a repair or service

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Repair or replace?

From a conventional viewpoint, the decision as to whether to repair or replace an item of equipment could be viewed as a simple cost/benefit equation. At Labcare Service we recognise that other factors come in to play, not least that ‘repair’ and ‘replacement’ often relate to two separate budgets. Contact us if you would like practical, honest guidance on the implications of repair versus replacement of a machine or piece of equipment in your laboratory. We’ll be able to tell you whether a newer, better machine is about to be launched, for example, or if ‘trade-in’ values are a consideration, or whether the breakage is linked to a known design fault, and therefore more likely to reoccur. We both sell and repair equipment, so we’ve no reason to promote one solution over another. Call us on 01376 332909 for a no-obligation chat.

Labcare Service Ltd, Unit 1A, Lakes Road

Braintree, Essex CM7 3QT

+44 (0)1376 332 909 or email enquiries@labcareservice.co.uk