contact us: enquiries@labcareservice.co.uk or call 01376 332909

enquiries@labcareservice.co.uk
services

Labcare Service Ltd

Gene House

Queenborough Lane

Great Notley

Braintree Essex

CM77 7AG


Telephone:

01376 332909

Fax UK:

01376 344724

Email:

enquiries@labcareservice.co.uk

contact us

Labcare Service Ltd

Gene House

Queenborough Lane

Great Notley

Braintree

Essex CM77 7AG


Telephone UK:

01376 332909

Fax UK:

01376 344724

Email:

enquiries@labcareservice.co.uk


Telephone international:

+44 1376 332 909

Fax international:

+44 1376 344 724

Customer maintenance:

service@LabcareService.co.uk


Laboratory equipment maintenance and repair

At Labcare Service we try to make the maintenance and repair of your laboratory equipment as easy as possible. We offer a three-tier choice of standard service agreements. While the benefits of each may vary, the high level of customer service and attention to detail we provide are consistent to all.

Should none of our standard service contracts match your needs we’ll be happy to tailor a bespoke package to your exact requirements.


One Star Service

One Star Service

Guaranteed priority response to breakdowns plus unlimited access to the Labcare Service technical helpline plus annual preventative maintenance site visit, plus equipment validation where appropriate. Parts chargeable.


Two star service

Two star service

Everything included in One Star plus unlimited breakdown cover, including labour and travel. Parts chargeable.


Three Star Service

Three Star Service

Everything included in One and Two Star plus comprehensive and unlimited breakdown cover, including parts plus courtesy loan replacement, wherever possible.


Bespoke Service

Bespoke Service

May include any elements from our one, two and three star contracts plus your choice of add-ons, tailored to your individual needs. By arrangement only.


One-off site service visits are also available, covering a wide range of instrument and equipment types and manufacturer models. For example, we offer thermal cycler heatblock temperature validation accredited by UKAS to BS EN ISO/IEC 17025:2005. Call us on 01376 332909 for more details.

Labcare Service offers technical service and support for the following laboratory equipment:

  • Centrifuges
  • Conductivity meters
  • Freeze dryers
  • Fume cupboards
  • Gel documentation systems
  • Glassware washers
  • Hybridization ovens
  • Incubators
  • Liquid handling dispensers
  • Magnetic hotplates and stirrers
  • Micro array scanners
  • O2 meters
  • pH meters
  • Real-time thermal cyclers
  • RH meters
  • Shakers and rollers
  • Spectrophotometers
  • Standard thermal cyclers
  • Thermometers
  • Ventilated enclosures
  • Water baths
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Repair or replace?

From a conventional viewpoint, the decision as to whether to repair or replace an item of equipment could be viewed as a simple cost/benefit equation. At Labcare Service we recognise that other factors come in to play, not least that ‘repair’ and ‘replacement’ often relate to two separate budgets. Contact us if you would like practical, honest guidance on the implications of repair versus replacement of a machine or piece of equipment in your laboratory. We’ll be able to tell you whether a newer, better machine is about to be launched, for example, or if ‘trade-in’ values are a consideration, or whether the breakage is linked to a known design fault, and therefore more likely to reoccur. We both sell and repair equipment, so we’ve no reason to promote one solution over another. Call us on 01376 332909 for a no-obligation chat.